Copenhagen Airport has been named Europe’s most efficient by international researchers and aviation experts at the Air Transport Research Society.
This recognition was earned through a consistent commitment to making air travel better.
“We want to make it easier for passengers to pass through the airport, and we want to provide the optimal conditions for airlines to operate at the airport. Both prongs of our strategy are very much based on digital solutions, automation and utilisation of the vast amounts of data we collect.”—Copenhagen Airport COO Kristian Durhuus.
Self-Service and Technology
Danes like mobile check-in and since the majority airlines serving Copenhagen Airport have this feature available there’s really no need to queue.
For anyone needing or wanting a printed boarding pass, there are sufficient automated kiosks.
Many people pack light in Europe so there’s often no need to check luggage—but Copenhagen airport offers self-bag drop facilities.
Copenhagen even offers a guide to packing light—in case you want tips.
Copenhagen Airport says that Danes are “among the most self-servicing in the world” and I believe it.
Copenhagen has encouraged this behaviour by prioritising technology simplifies air travel.
“Most of our passengers have been checking in themselves for a number of years, and in the past few years many have started using the automatic baggage drop, as well. We were also among the first to adopt self-service scanning of boarding passes before security and at the boarding gates, and our most recent initiative is the introduction this June of automatic passport control. The self-service solutions save the airlines staff costs while also increasing traveller satisfaction,” explained Kristian Durhuss, also highlighting the airport’s insight into the airlines’ processes, passengers’ travel patterns and big data as a means of enhancing efficiency,” explains Copenhagen Airport COO Kristian Durhuus.
“Currently, we are investing heavily in expanding and improving the airport, and this year alone we are spending more than DKK 1 billion on expansion projects. These construction projects are based on advanced models and huge amounts of data, for example derived from some 100,000 passenger interviews annually and from analyses carried out jointly with airlines and ground-handling companies. These include analyses of how we can make it easier to use self-service solutions, analyses of how the ground-handling companies can better utilise data for their baggage team planning and reduce waiting times in the baggage reclaim area or analyses of how airlines can speed up boarding and deboarding of aircraft,” Durhuus adds.
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