How Lidar improves airport operations

Digital Mortar CEO Gary Angel highlights the increasing role of Lidar in people measurement and why it’s particularly important in airports.

Moving people is what airports are all about. Yet, paradoxically, non-aeronautics airport operations managers often have huge gaps in their knowledge about what passengers do – gaps that stem from the difficulties inherent in measuring people, not things.  

Knowing how long passengers had to wait in line, how much traffic passes-by retail and concession locations, what the conversion rate is for each of those locations, whether curbside pickup areas are jammed, when there weren’t enough taxis, and how long the passenger journey took from parking to gate; these are fundamental facts that influence operations and passenger experience.  

Gary Angel, CEO, Digital Mortar

While this kind of measurement isn’t easy, it’s become much more practical with the advent of new technologies that can measure how people navigate physical spaces. 

The technologies to do this are called ‘people measurement’ sensors. They map customer behaviour within a physical space. They do so in great detail, and they do it anonymously.  

Light Detection and Ranging (Lidar), in particular, has emerged as a great tool for ‘people measurement’ in very large spaces. Lidar sensors provide great overall tracking, more reliable measurement of people, more precise tracking of their movement, and better privacy protection than previous technologies.  

How Lidar Works 

Lidar sensors are like radar, but with light. They shoot out invisible beams of light (infrared) and then measure how long it takes for the beam to reflect back. This lets them create a 3-dimensional map of an area (called a point cloud) and identify objects (including people) in the location.

By repeatedly sweeping an area and tracking whether and how objects move, a lidar sensor can track individual objects over time and map their entire path throughout even large and complex spaces.  

Since lidar is just creating a radar image, it can’t be used to identify someone. This makes lidar nearly perfect from a privacy perspective. Even if a lidar sensor is hacked by a malicious actor, it can’t be used to identify a specific person.  

Because lidar generates its own light, it isn’t dependent on good lighting. It can work indoors and out. And it can work in all but the very worst weather conditions. What’s more, because lidar beams carry a very long distance, lidar isn’t dependent on having ceilings of a specific height or even being ceiling mounted at all.  

The combination of privacy, coverage and environmental flexibility make lidar especially appropriate for airports where every one of those capabilities is fully exercised.  

Lidar is an extraordinary tool for ‘people measurement’. It provides highly reliable people identification (better than 98%), precise positioning (down to single square feet), and it tracks an object’s movement 10 times a second, meaning that it will literally measure every step a passenger takes.  

It’s also worth calling out that while this section is titled ‘people measurement’, the capabilities of lidar detection are not limited to people. Lidar can track any kind of moving object in its field of view. That means lidar can be used to monitor curbside areas, taxi lines, valet areas, and parking lots, helping you monitor and count special use cases and passenger needs.  

What Does it Take to Use Lidar? 

Installing lidar sensors is the first step. These are typically smaller than cameras but are similar from an installation perspective. Unlike cameras, Lidar can be mounted in almost any location. They are typically mounted well over the scene so that you minimize people blocking people, but they can work with a variety of angles and mounting heights.  

Because lidar sensors have a large area of coverage, line-of-sight considerations are frequently paramount in planning implementation. Knowing how many sensors to deploy to get good measurements can be tricky. Fortunately, there are simulation tools available that make the job far more scientific and far less error-prone. 

Each lidar sensor requires a direct cable connection to a local network, to which a processor running the software that translates the raw output of the lidar sensor (Perception Software) into real information is also connected. Typically, a single processor can handle the output from 5-12 lidar sensors.  

The processor running the Perception Software pipes data to a ‘people measurement’ system that can be running on-premises or in the cloud. 

Look Ma, No Wires! 

Because terminals are so large, cable runs are expensive, since installers will charge by the length of the run. Fortunately, there’s a way around this.

By adding a small, node processor that is directly connected to the sensor at the sensor location and then transferring processed data to a central server (via Wi-Fi) that then fuses the data from multiple sensors, you can implement large networks of lidar sensors without any wiring:  

A sensor is a sensor is a sensor. If you buy a lidar sensor, you get a mechanical device. Every 10th of a second, it will produce and send a point cloud. To get usable data, you need two additional software pieces – both of which have a dramatic impact on the final quality and usability of your data. 

The data produced by a sensor must be analysed by Perception Software. Real-world performance in terms of object identification and tracking is always a combination of hardware and software. Even with a highly detailed point cloud, poor Perception Software may impair the quality of tracking.  

With Perception Software, however, you’re just getting a stream of timestamps and object positions. This data is filled with line-of-sight breakages and has no spatial contextualization.

So, output from the Perception Software is typically fed into a People Measurement Platform. The People Measurement Platform will clean the data, stitch tracks across line-of-sight breaks, contextualise the data to the space and supply a range of analytic functions like heat-mapping and pathing. 

source for more details : https://www.airport-technology.com/comment/how-lidar-improves-airport-operations/

Hamad International Airport Wins Most Innovative Airport Initiative Award For Its Digital Twin Technology

Hamad International Airport (DOH) has once again demonstrated its commitment to innovation and excellence by adding another accolade to its name, winning the ‘Most Innovative Airport Initiative Award’ at the Future Travel Experience (FTE) Innovate Awards event. The award recognizes the groundbreaking Digital Twin platform that was introduced by Hamad International Airport and highlights its transformative impact on airport management. The award ceremony took place in Dublin, Ireland.

Implemented by Hamad International Airport and its industry partner SITA, the Digital Twin platform is revolutionizing the way airports are managed, tackling long-standing challenges and optimizing decision-making processes. Through the seamless integration of machine learning and Artificial Intelligence, the platform simplifies complex data analysis, enabling efficient and informed decision-making and ushering in a new era of operational efficiency.

The FTE Innovate Awards, presented at the co-located FTE EMEA and FTE Ancillary and Retailing event, are regarded as the industry’s definitive innovation platform. These landmark awards shine a spotlight on the latest innovation efforts of airlines and airports, allowing them to compete head-to-head and showcase their groundbreaking initiatives. Each of the shortlisted entrants were invited to present their initiatives on-stage in Dublin, where Hamad International Airport emerged as the winner among esteemed competitors.

On the airport winning the Most Innovative Airport Initiative award, Senior Vice President of Technology and Innovation at Hamad International Airport, Suhail Kamil Kadri, said: “We are delighted to have received yet another award, as we continue to invest in innovative solutions to maintain our operational excellence. Hamad International Airport is actively shaping the future of the airport industry by being at the forefront of digital twin development. This breakthrough technology will transform how operational teams consume information and make decisions – benefiting passengers, airline partners and all airport stakeholders.”

The Digital Twin platform goes beyond traditional approaches by incorporating data from ground handlers and airlines, facilitating collaboration among various aviation stakeholders. This breakthrough in cooperation will yield significant benefits for all parties involved, driving innovation and enhancing overall airport operations. The platform provides a real-time, intuitive 3D interface that offers a comprehensive view of the entire airport. By leveraging advanced analytics and integrating information from multiple airport systems, the Digital Twin delivers powerful insights and recommendations to optimize operations. It effectively manages aircraft stand conflicts, responds swiftly to alerts and monitors the health of critical airport assets. Furthermore, the platform optimizes resource utilization by providing the right data at the right time, reducing asset downtime and maximizing efficiency.

In 2022, Hamad International Airport’s Digital Twin platform received the ‘Smart Solution of the Year’ award at the Qatar IT Business Awards – underscoring the airport’s commitment to embracing cutting-edge technology and its ability to shape the future of the industry.

Voted as the world’s second-best airport at the Skytrax World Airport awards 2023, Hamad International Airport continues to invest in cutting-edge technology to maintain its status as the favored destination for millions of travelers worldwide. Its commitment to becoming the world’s leading digital air hub has solidified its position as a key leader of technology in the region.

source : https://dohahamadairport.com/press-releases/news/hamad-international-airport-wins-most-innovative-airport-initiative-award-its

Discussing new airport technology at Edmonton International Airport

By Ramki Doraiswami

21 June 2023

Discussing new airport technology at Edmonton International Airport

International Airport Review’s Editor Holly Miles caught up with Ramki Doraiswami, Director of Technology Solution Delivery at Edmonton International Airport (YEG) to hear all about the airport’s development.

airport technology

What is your airport currently working on?

When I started my role with Edmonton International Airport, COVID-19 struck, so for my first year, I couldn’t focus on passenger processing or airport operations. Our focus was instead on supporting the remote workplace, and looking at how our staff could work from home and what technology was required to support them.

I was given a mandate to start looking at how we could modernise our technology. If you look at the airport space, certainly in North America, the technology is very old, legacy in fact. We see airport operations technology untouched for a long time because it was quite resource and money intensive. So, the first thing we did was bring in a technology partner to take care of all our networks, our infrastructure. Then we looked at our baggage system, which hadn’t been touched in 12 years and have worked with the RFP process to find the right partners.

We are now working modernise our check-in passenger processing areas by replacing the kiosks and giving a new interface to airline agents to enable them to do their check-ins and boarding gating process. In addition, we are looking at various other technologies to improve the passenger experience. So overall, that has been our focus lately, to modernise all the technologies we have from the past – and that’s my current workload.

Just to touch upon the working from home, is that something employees are still doing? Are they back to working at airports?

We want to continue with the hybrid model of working. When I talk to our staff, we have those who’ve worked in-house for 30 years and never from home. This is a new thing for them, but they’re okay with it – in fact, more than okay, they’re liking it. Therefore, we are now reducing office space and giving these spaces to airlines and other partners.

To allow staff to pre-book their spaces, we have a portal desk model. This allows them to prepare for when they come into the airport. There aren’t any dedicated desks (aside from those dedicated to VP’s) and we’re doing a three-day at work, two-day at home hybrid model. This is not only working well, but managing costs for the floor.  

Working from home potentially creates a bigger target for cyber-security. Is that something you are concerned about?

Of course, especially since airports are considered critical infrastructure for the country. Cyber is front and centre of all the work we do. It is critical we deploy the right technology for our staff when they’re working from home so we provide them with devices, and any secured tools for remote connectivity.

How do you strike the right balance between implementing new seamless, touch-free technology and keeping a human touch for passengers?

It’s good to automate everything, but when it is needed, the human touch is very, very important. We are looking at an idea to improve user experience at a commonly-used area of the airport; the arrivals area.

Once you complete your security, let’s say you want to know if there is a mailbox in the airport. Is there a post office? How do I find out?

Some might go to a website to find out, but not everybody will. A passenger will try to look for a guest services staff, but won’t have access to it since they’ve already crossed security.

We are thinking of pasting a QR code throughout the airport. This would enable passengers to scan the code with their phone, prompt a live agent and receive assistance. We are calling this a virtual information booth and ideas like this could include the human touch in various technologies. It’s a technology enabled human touch, I say.

In terms of your baggage handling system, lots of airports have very old-fashioned baggage handling systems. What is it that you’re modernising?

When you look at a baggage system, there are three layers. One is the upper layer with all the software control. Then you have the middle layer of your controlling systems, sensors and programming logic controllers. Then you have the belts and the conveyors; that’s the last (third) layer, which is the nuts and bolts and the electromechanical control.

We are starting with the top layer because our software is out of date, so this is the first thing to modernise. We are implementing new software, which can be used by the airport operations centre. Then we are going to modernise the middle and bottom layer. Our long term strategy is to get rid of the conveyor belt system and move into technology called DCV, which is designated coded vehicle.

It’s like a tub; you put in a suitcase, and the DCV knows where to take it by use of robotics.

What technology do you think will be disrupting the airport space most in 2023?

I would say biometrics including artificial intelligence (AI), machine learning (ML), all the modern technologies that make up that term. Since COVID-19, everybody is becoming more and more digital. I think biometrics are going to be a big game changer for passenger experience.

Are there any technologies you are excited about which haven’t yet made their way to the airport space?

There are a few airports starting to do more in the space of object analytics, which I believe some airports are piloting.

When travelling, the security checkpoint is a big bottleneck. When we conduct surveys, people tells us security is often the reason which makes them not want to fly, especially when travelling with the family or travelling with disabled passengers or in large groups. So, we ask ourselves, how can we make it easier? Biometrics can help to finish check-ins and the gating process, but security check is still a manual process.

I think Dubai is the one that built a tunnel where you walk through the tunnel, you don’t have to remove anything, just walk through. I haven’t seen it yet, but something like that is what I’m visioning. We build a tunnel with millions of cameras in it that directs everything, and you just let them walk through. This sort of process enables the passenger’s experience on a very different level.

I am excited about a greater use of robotics. You can’t put a lot of staff to help the passengers everywhere, but you could put robots. Let’s say I’m in the gate, but the food I want to order is in a different terminal, then the robots can deliver to you in the gate. Once again, this technology is focused on the passenger.

I think we can do a lot of things with radar, LIDAR and that kind of object analytics technology. They’re coming.

What are your challenges when implementing new technology? You must have a lot on your wish list, but what are the considerations you have to take into account?

Well, the airport does not own the passengers. The passenger’s main touchpoints are with the airlines, not with the airport. Let’s say we want to release an airport app. While everybody is ready to download an airline app and use it, what’s the incentive to download an airport app? If an airport wants to be a technology leader, how do we introduce this technology to passengers? How do we connect with them, is always a challenge. I think the more we start to do, the more information we can put out there.

For example, this year we are releasing our own app which will help you to gain points. It’s called YEG rewards. You park in our parking lot, you gain points. You buy food in our restaurants in the airport, you gain points. Then what can you do with the points? Go to a lounge. Use it in the lounge to buy a lounge pass. We are going to work with the airlines in the future to redeem the points to buy tickets.

Are you using OpenAI in any way?

We are looking at things like chatbots. Chatbots has been a discussion for a while now. I think OpenAI enabling chatbots will be an awesome tool. If we can put it on our website, we can put it on our app, if passengers have questions like, “do I have a non-stop flight from our airport to Los Angeles?” They can just ask the chatbot. They can ask about parking and it can also suggest to them, to click the link to pay and park, for instance. There are so many applications we can do.

For you and your personal to-do list for 2023, what is on your personal agenda?

Well, my background is not aviation. I come from a higher education oil and gas industry in the past as my IT work experience. It’s been a three-and-a-half-year journey in aviation. Learning more about this industry and attending shows like this is a big eye-opener for me. I understand more about the technologies available, about airport operations and how these technologies work. Greater understanding of this exciting sector continues to be high on my personal agenda.

source : https://www.internationalairportreview.com/article/185048/new-airport-technology-edmonton-international-airport/

evoBOT® am Flughafen München

INDUSTRIAL MOBILE AMR ROBOT – EVOBOT

The Evobot industrial AMR (Autonomous Mobile Robot) robot allows the movement of heavy loads up to 2000 kg (towing and lifting) thanks to an on-board navigation system.

It is provided with a complete natural navigation solution which calculates the position of the vehicle (location), controls its movement and can be interfaced directly with the vehicle’s safety laser scanners allowing:

  • a simple and reliable localization
  • an optimal control of the vehicle
  • a total security of robot movements

To guarantee a natural cohabitation between the EVOBOT robot and humans, the signaling of movements has been particularly studied:

  • a set of LEDs signaling start-up and movements of the robot,
  • a bluespot at the front and rear signaling the arrival of the vehicle even at a blind angle by projecting a blue spot on the ground,
  • an audible signal can be programmed in a sensitive area.

The Evobot mobile robot is supplied with a feeding station allowing the robot to charge automatically and frequently. This task can be carried out between each mission or at the end of the exercise. The action can be triggered by an operator or carried out automatically by the robot (defined beforehand).

It is available in different configurations by adding additional equipment (lifter, cobot, conveyors, etc.).

source : https://www.mgtech-group.com/en/mg-tech-moove/agv-aiv-industrial-robots/industrial-mobile-amr-robot-evobot

Autonomous Robotic EV Chargers Will Arrive on US Airports Soon

ANGELA B. TECH 06.02.2023 03:JUN AM EDT

Electric vehicles are slowly catching up with combustion-engined cars, which explains why EV charging stations are already being built all over the US. Airports are starting to adapt to the EV industry as well as they add autonomous robots that can charge your EV right where you parked.

ZiGGY

(Photo : EV Safe Charge)

ZiGGY the EV Charger

The advanced mobile EV charging robot will be placed in airports in the US, with the Dallas Forth Worth (DFW) International Airport being the first to soon have them. This allows for a more convenient way for EV owners to charge their vehicles while on a flight.

Through the EV charger’s phone app, drivers can book a robot for them to use, which will then guide them to the parking spot they selected. As they head to the marked location, the robot will also save the parking space for the user to keep it from being occupied.

It will do so by rolling through to the spot reserved and waiting for the driver to arrive. Once the driver is near the booked space, the ZiGGY robot will simply roll out so the EV could take its place, and the EV charger would position itself behind the car.

Once the driver has parked, they would then have to confirm the activation. Based on the demonstration video, it can be done through a QR code. Once that’s done, the driver can start charging, and the robot will alert them through the app once the car is fully charged.

ZiGGY is developed by the company EV Safe Charge. Its founder and CEO Caradoc Ehrenhal stated that due to the robot’s innovative flexibility to reach every car in a parking lot, DFW chose to display the tech, as reported by Interesting Engineering.

DFW Executive Vice President of Innovation, Paul Puopolo expressed that the airport is aware of EVs becoming a part of their future, and so they are finding the right technology solutions to meet the future challenges, which he stated was a major focus for their team.

Given that ZiGGY is portable, it’s likely that it or other technologies like it will be seen in other places as well aside from airports. They can be useful for parking spaces in retailers like Walmart, which already has plans to install EV charging networks in several locations.

Why Portable EV Chargers Might Be Better

EV charging stations are already being set up in various locations to accommodate EV drivers who need a quick boost in the middle of a trip. However, there are parking structures that don’t have enough space for the equipment.

Since a portable EV charger can just roll to the parking spot, there’s no need to worry about allotting space for the charger. A mobile robot will also solve the limitations that a stationary charging station will have.

The robot itself will return to its station once the electric vehicle has already been charged completely. This means that other EVs won’t have to wait for the vehicle parked in a charging spot to leave before they get their turn.

source : https://www.itechpost.com/articles/117776/20230602/autonomous-robotic-ev-chargers-will-arrive-airports-soon.htm

How can LiDAR improve passenger’s experience in Airports

According to the New York Times, the cumulative wait time in airport queues is 37 billion hours. LiDAR Software can help.

Apr 6, 2023 Benjamin Lombard

Needless to say, airports are facing a real challenge in terms of flow management and operational efficiency.

Among other actions, they need to rethink their facilities to optimize the passenger experience within their infrastructure.

LiDAR technology, used with the right software, can unlock a whole new approach to passenger flow management by providing differentiated solutions to traditional imaging technologies.

Live view of one of Outsight’s underlying algorithms that allows automatic queue detection and measurement

Dynamic Queue Management

As of today, the most commonly deployed technologies to study the flow of people within terminals are often limited to cameras or Bluetooth measurements.

Unfortunately, the data generated by this type of sensor does not allow for a precise and dynamic analysis of the evolution of unstructured queues which, by definition, are unpredictable.

One of the advantages of LiDAR technology is that a small number of sensors can cover an area as large as an airport terminal with unparalleled accuracy. 

Coupled with spatial perception software like Outsight’s, a LiDAR installation gives you access to real-time 3D data to analyze the evolution of passenger traffic within defined areas.

Our software includes an overflow management module that indicates the actions to be taken – such as opening a new ticket office – in order to respond dynamically to traffic fluctuations.

This not only reduces the waiting time for passengers but also ensures a hassle-free experience for those who might face difficulty moving around due to overcrowded queues.

Discover how LiDAR is transforming airport right here :

https://www2.outsight.ai/insights/why-3d-lidar-is-a-transformative-technology-for-airports

Passenger flow analysis

In order to optimize passenger flows within airports, you must first understand them.

And this understanding requires not only being able to analyze the journey of thousands of passengers simultaneously and continuously, from their entry into the airport perimeter (station, parking lot, drop-off point, etc.) to their boarding of the plane, but also to understand at each stage of this journey what the friction points are that need to be resolved.

What is currently impossible with traditional imaging technologies such as cameras or radars becomes a reality with LiDAR.

Initially designed for the autonomous vehicle market, LiDAR technology has an excellent capacity to identify and differentiate between multiple objects simultaneously.

With the right software solutions, you can not only track large groups of passengers throughout their journey through the airport, but also cross-reference the generated data with other identification technologies (such as ticket scanners) to be able to track a specific individual’s actions in a non-intrusive way.

The advantage of such technology is that with the right software, you can take real-time measures to optimize the flow of your passengers (opening of counters, detection of breakdowns, detour following an incident, etc.), but also study the stored data in order to identify certain trends that impact the operational efficiency of your various resources.

Passenger flow analysis spikes your interest? Read this article :

https://www2.outsight.ai/insights/flow-monitoring-in-airports

Improving service delivery

Beyond terminal automation process, Airports operation and the passengers experience rely on service delivery where the presence of technicians is often necessary to ensure the comfort and safety of passengers.

Programmed for this purpose, a LiDAR installation can measure and recognize several criteria within certain key areas of a terminal, such as traffic flow or the presence of objects.

In case of variation or detection, operators are alerted in real time and can take the necessary measures, such as dispatching a maintenance team to clean certain facilities, notifying a technician to check the functioning of an automatic kiosk or identifying a lost/immobilised baggage and alerting a security team.

The deployment of these procedures allows to meet the requirements of passenger comfort as well as to limit significant delays or even a complete halt in operations.

The data collected can then be analyzed to determine the relevance of these services, and to precisely adapt their implementation within the infrastructure, thus guaranteeing optimal operational management.

Optimizing resource deployment

During their journey through a terminal, passengers will use the resources and assets provided by the airport, such as seats or luggage trolleys.

Thanks to its ability to analyze passenger flows in an extremely comprehensive and accurate manner, a LiDAR installation and its software will allow to better understand the use of these resources, and ensure that they are properly distributed within the infrastructure.

This can include adding or removing furniture, placing trolleys where they are most likely to be used, or installing automatic kiosks to ensure a relevant and quality passenger experience at every stage of the journey.

You’re keen on learning the applications of LiDAR software in Airports? Read this article :

https://www2.outsight.ai/insights/lidar-software-helps-airports-to-manage-increased-traffic

Whatever the level of maturity of a LiDAR installation project, we do our utmost to facilitate the democratization of this technology in order to accurately respond to the problems of airport flow analysis, and thus enable them to optimize the passenger experience.

The first step of any project being planning what type of hardware to use and its precise setup, we built the very first multi-vendor LiDAR installation simulator that allows to select the type and number of sensors adapted to each project.

Thanks to Outsight’s LiDAR-based 3D perception solution you can now unlock the full potential of LiDAR technology.


Discover how LiDAR can improve passenger’s experience in Airports by reading our latest whitepaper:

https://www.outsight.ai/download-your-whitepaper-for-airports

source : https://www2.outsight.ai/insights/lidar-helps-improving-passenger-experience-in-airports

Artificial Intelligence in Airline Industry for Efficient Airport Operations

By IE Author – May 15, 2023

artificial intelligence AI
Source : freepik

Artificial intelligence (AI) has become a game-changing technology in an array of industries. The aviation industry is no exception. AI is transforming airport operations because of its capacity for processing massive volumes of data, analyzing patterns, and making smart decisions. Artificial intelligence in airline industry solutions is transforming the future of airports by boosting security and enhancing passenger experiences. 

Airlines are therefore looking into how artificial intelligence might assist them in meeting customer needs and enhancing operational effectiveness, speed, and overall experience. Let’s take a closer look at some of the primary ways AI is affecting airport operations and promoting a more comfortable, effective travel experience.

What is artificial intelligence?

artificial intelligence
Source : mavink.com

Artificial intelligence (AI) is the simulation of human intellect in computers. It has been designed to imitate and duplicate human cognitive processes like learning, reasoning, problem-solving, perception, and decision-making. With the help of artificial intelligence (AI), robots (machines) can carry out jobs that would normally need human intelligence. AI-enabled machines can process massive volumes of data, spot patterns, and make predictions or even take actions based on that knowledge.

Smart Security

The use of Artificial Intelligence is revolutionizing how airport security is implemented, which is a key priority. Security camera data can be analyzed by AI algorithms in real-time, automatically spotting suspicious activity and potential threats. AI-powered facial recognition technology enables airports to precisely identify passengers and improve the security screening procedures. AI can also scan a lot of data from many sources, such as passenger IDs and travel records, to find high-risk people or suspicious patterns, which helps security efforts.

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 Maintenance Planning

To guarantee continuous operations, efficient maintenance of airport equipment and infrastructure is essential. AI-based predictive maintenance systems may track and examine data from multiple sensors integrated with important machineries, such as escalators or baggage handling systems. Artificial Intelligence can forecast maintenance requirements by seeing patterns and anomalies, averting equipment breakdowns, and cutting down on downtime. This proactive approach aids airports in cost-saving, operational efficiency, and seamless passenger experience.

Also Read: What is Online Check-In

Advanced Baggage Handling

Airports and travelers both experience great inconvenience as a result of lost or damaged luggage. The entire procedure, from check-in to retrieval, may be automated with AI-powered baggage handling devices. Artificial Intelligence can precisely detect, track, and classify luggage using computer vision and machine learning algorithms, guaranteeing that they arrive at their intended location. Airports can improve passenger experiences and streamline their operations by reducing mistakes and delays.

Personalized Passenger Experiences

Airports may now offer individualized services to the demands of specific passengers thanks to Artificial Intelligence. AI-powered virtual assistants can communicate with travelers and give them real-time flight updates, gate information, and airport directions. AI chatbots can respond to frequent questions, cutting down on wait times at customer care counters. Artificial Intelligence may also evaluate passenger information, including travel history and interests improving the overall trip experience. Flight booking websites can also use it to help passengers find cheap flight deals and also help with their queries. 

Ticketing Systems

The cost of an airline ticket is determined by a number of factors, including fuel prices, travel distance, date of purchase, competition, peak season, airline brand value, and others. Some factors, such as fuel costs, change daily, causing the ticket price to fluctuate over time. The best solution to this issue is an AI algorithm. It will assist airlines in determining the most cost-effective prices for every flight, enabling them to continue operating profitably and providing customers with competitive costs.

Artificial intelligence in airline industry has transformed airport operations and has made considerable improvements in security, maintenance, and other areas. The fad has only started. AI has the ability to improve airports by making them more cutting-edge, effective, and passenger-focused centers, changing the face of air travel for the better. 

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Indian Eagle deals will let you have a budget-friendly trip no matter when you plan to travel. Indian Eagle is an online ticket booking company that has been offering cheap flight tickets between USA and India for 15+ years. It also offers excellent customer service. From resolving queries like can I change a flight booked on Indian Eagle to finding the cheapest flight, customer support executives are available to assist you 24/7.

source : https://www.indianeagle.com/traveldiary/artificial-intelligence-in-airline-industry/