Personalization has been used with great success at companies such as Amazon, Netflix and Pandora. According to eMarketer, almost half of online retailers found that personalization increased revenue in excess […]
Recently, I was stuck in an airport because of a weather delay. So, I used Watson Analytics and Watson Analytics for Social media to analyze delay data and what I […]
#PaxEx TV: Mobile, social, vocal passengers demand a better United. This month on #PaxEx TV, we discuss why United Airlines has become a case study in how not to handle […]
such as bots. Williams stated: “Our vision for the future is collaborating with airlines in delivering our version of the supplier managed marketplace to travellers worldwide. “We want to bring […]
Amadeus and Accenture showcase future airline innovation at Millennial 20/20 If you want to see into the future, you have to “connect” with the people who will be shaping it. […]
I don’t want to be a faceless airline passenger Digital transformation is changing the passenger experience, streamlining the whole process from ticket purchase and check-in to in-flight entertainment and arrivals. […]
Lufthansa Group companies gathered at Frankfurt Airport yesterday to work toward their goal of becoming “the most digital aviation group.” On the heels of CES’ tech takeover of Las Vegas, Lufthansa […]
LCCs and hybrids are changing the rules of the game for the whole airline industry with a growing shift towards hybridization, as John Dabkowski explained in his post last Friday. […]
