To make everyone’s journey go as smoothly as possible we launched six initiatives that improve ease of travel through the airport and create a memorable experience. A handcrafted installation, visualizing […]
Customers can contact KLM’s social media service agents 24/7 directly via Twitter and WeChat. As of today, KLM Royal Dutch Airlines offers her customers around the world booking confirmation, […]
Air France-KLM’s ‘customer intimacy’ strategy: new technologies, human interaction and innovation. As investment in new technology continues, Air France-KLM is not losing sight of the significant and positive impact that […]
KLM passengers tested Spencer the Robot at Amsterdam Airport Schiphol. I’m Spencer. I’m a robot that helps KLM transfer passengers at Schiphol. Man oh man! It is really busy at […]
Air France-KLM ouvre son API Open Data Parcours, tarifs, taxes, conditions de transport, statuts des vols en temps réel… Air France-KLM veut accélérer la mise à disposition de jeux de […]
Passenger Innovation Experience Programme A deep-dive session led by senior members of the Air France-KLM management team will tell the story of their seamless future airport vision, and how the […]
